FAQ

We have prepared a list of questions about our Irish Online Toy Shop. If this list does not answer your question then you can email us on mimitoys.ie, call us at 046 955 8977 (int +353 469558977), contact us directly via our online form or write to us at Mimitoys, Derryclare, Summerhill, Co Meath, Ireland.

FREE gift Bag and FREE Gift Tag with every order – whether it’s for a surprise, a treat, a birthday or a gift for a special occasion, every order gets a Free Gift Bag and Free Gift Tag.

How much does Delivery Cost ?

Delivery is 5.95 euro per order.

Of course, I would be delighted tot alk to you about the toys you are looking for, so please give me a shout at 46 95 58977.

How long will Delivery take
Mimitoys dispatches all orders the same working day if the order is received before 2pm. Delivery to your preferred address is within 1/2 working days of our dispatch and is by An-Post. To ensure the fastest An-Post delivery of your toys please make sure to fill in the Eircode field. Typically delivery takes 2-3 working days from the day you order.

How does the Delivery Arrive
It arrives via An Post. When the order leaves our warehouse you will get an email with a tracking number and you can follow your Mimitoys order on www.anpost.ie. It usually is delivered by your local postman.

How do boxes arrive – is there photos or images of the toys on the side of the box?
Orders are delivered in plain cardboard boxes. We wrap the box in tape that details the Mimitoys brand plus we apply a Mimitoys branded sticker on the box. No images or photos of the toys ordered are on the side of the delivery box but the boxes may have toy related text visible on the box as we tend to recycle our own boxes. If this is an issue please call us at 046 955 8977 (INT +353 46 955 8977) or arrange a delivery address where there are no inquiring eyes.

How long will delivery take?
Orders are delivered quickly. All orders placed before 2 pm are dispatched same-day. Delivery to your preferred address is normally 1/3 working days but count 4 to be absolutely safe. For fastest delivery please provide an Eircode in the appropriate box at the check-out pages.

Where do you deliver to?
We deliver throughout Ireland. Delivery is 5.95 euro per order (regardless of number of items).

Do I get delivery notifications?
Once your order leaves our warehouse, you will get a notification email from us to say that the order is complete. You will also receive an email notification from An Post with the details of your delivery (please keep an eye on your spam/junk inbox!).

Do you have a Toy Shop in Ireland?
We do not have a shop or a display area, we work from a warehouse. All toys and games on the website are stock items that are in-stock. If you can buy it on our online toy shop – then it must be sitting on our shelves.

Can I pick up my order?
Yes – Our warehouse is in Summerhill, Co Meath but please ring in advance to arrange collection – contact Mimi at 0469558977.

Are the toys in stock and how long does it normally take to get delivered?
Yes all toys that you can buy on our online toy shop are sitting in our warehouse. We do not sell toys that are not physically in our warehouse. On a work day if you buy from our irish toy shop before 2 pm, that toy order is given to An-Post that same day. Therefore from our shelves to your home its anywhere between next dayt and 4 working days.

Where do the toys come from – do you manufacture the toys?
The majority of toys come from European suppliers, mainly based in Ireland, Germany, France, Austria, Italy, the Netherlands and the UK.
All toys are designed in Europe, some are made locally, others in Asia. All toys comply with relevant CE regulations for health and safety.

We do not manufacture toys (I have loads of ideas but that would be another business altogether!). We just put together a range of toys and games that is unique, with quality materials and engaging for children (and the whole family!). We stock most Irish Toys that are available. Let us know if we are missing an Irish Toy.

What payment methods do Mimitoys accept?
We accept all credit cards Visa, Mastercard, Amex…and all Irish debit cards ie Visa Debit and Mastercard debit. Please ring us on 046 955 8977 (INT +353 46 955 8977) if you want to pay using these non-card methods both to place an order and arrange postage of cheque, bank draft or postal order.

We also take Gift Cards: One4all, Me2you and Mí Meath cards.

PLEASE NOTE – The European Central Bank places a slight restriction on One4all cards when used for online transactions. For more information – click here.
That restriction is you can only transact online for EURO 50 or less. If you try more than €50 the online transaction will fail.

So if your Mimitoys order is above 50 euro, just call us 046 955 8977 (work hours) or email us mimi@mimitoys.ie and we’ll call you back to help complete that purchase.
If it is below 50 euro, all good and you can transact your order.

Do you take Me2You gift cards?
Yes we do! The Me2You Gift Card is a prepaid card exactly the same as your debit or credit card except that you can only buy up to the Euro value on that card.
When using a Me2You Gift Card on Mimitoys just put in your card details when requested at checkout.

PLEASE NOTE – The European Central Bank places a slight restriction on Me2You gift cards when used for online transactions.
That restriction is you can only transact online for EURO 50 or less. If you try more than €50 the online transaction will fail.

So if your Mimitoys order is above 50 euro, just call us 046 955 8977 (work hours) or email us mimi@mimitoys.ie and we’ll call you back to help complete that purchase.
If it is below 50 euro, all good and you can transact your order.

How secure are the Card Details I enter to complete my order?
We use Shopify Merchant Service as a secure payment gateway to process all credit card payments. We never get to see or store any of your card details.

What are your Returns Policies?
We are happy to refund any unused product returned within 28 days of purchase.
We just ask that it is returned unopened, and in its original packaging.
The choice of carrier and cost of return is at the customer’s expense.
Customers will receive a full refund on the value of the toy received, using the same method of payment as the original order.

In the case of damaged goods, we ask that you report any damage as soon as possible. Depending on the item, we can organise a replacement or a spare part to be sent out.

What happens to my details on your online toy store?
When ordering on our mimitoys.ie we ask customers to register their details with us. As part of that process we ask you if we want to “Sign-Up to our Newsletter” offering you the opportunity to decline our request. We would like to use these details to inform you of Mimitoys.ie special offers. We have not, do not and will not share your information with any other outside organisation. If you do not wish to receive these Mimitoys offers, please e-mail us at mimi@mimitoys.ie including your name and address or phone us at 0469558977, and we will remove your details from these Mimitoys promotional activities.

Where is my order?
When your order leaves our warehouse an email is sent to you with the tracking number and the web address where you can track. It gives approximate details as in if out for delivery, received into hub etc. Please make sure to check your Spam Inbox as sometimes our notifications land there!

Call Mimi at 0469558977 or email mimi@mimitoys.ie if you need any information on your order.

Is assembly required?
Most larger items (such as dollhouses, playsets, kitchens, bikes, walkers…) need assembly,

I want to send the toys to another address, is there anything additional I need to do?
Yes, please fill in the delivery address, including the eircode / postcode and telephone contact for that delivery address.

Do you gift-wrap?
Sometimes our customers ask if we can gift-wrap, even at a cost. Currently we do not have the facility (to be honest also the ability) to offer such a service. That is why we thought a FREE gift bag was a better alternative and something we could afford to do for free. So all orders are delivered with a colourful and sturdy paper bag and a FREE gift tag.